Head of Private Banking Transformation & Strategic Programs

China, Beijing Branch; Singapore; Sur place; SGD 180 000 - 230 000; Plein temps

Résumé du poste

DBS Bank in Singapore seeks a dynamic COO Office/Business Management & Support professional to drive transformation across Private Banking and wealth management journeys. You will partner with Journey Owners and stakeholders to streamline pre- and post-trade servicing, payments and retail processes while keeping client experience at the center.

In this role you will translate strategic objectives into actionable plans, monitor KPIs, and lead cross-functional initiatives to improve efficiency and

Qualifications

• Proven track record in business transformation or COO roles.
• Deep understanding of end-to-end banking operations.
• Experience in journey design and large-scale user adoption programs.
• Ability to map E2E processes and design scalable solutions.
• Strong strategic thinking and stakeholder influence.
• Excellent analytical and problem-solving abilities.
• Ability to manage multiple strategic projects simultaneously.

Responsabilités

• Support COO in transformation initiatives and strategic programs.
• Collaborate with Journey Owner to execute roadmaps for servicing improvements.
• Act as a bridge between business stakeholders and technology teams.
• Drive user adoption and realize business benefits.
• Identify bottlenecks, streamline hand-offs, and implement automation to improve cycle times.
• Monitor KPIs and dashboards to track journey adoption and value realization.
• Translate business objectives into actionable execution plans.

Connaissances

Stakeholder management

Process improvement

Business transformation

Strategic thinking

Description du poste

DBS Bank in Singapore seeks a dynamic COO Office/Business Management & Support professional to drive transformation across Private Banking and wealth management journeys. You will partner with Journey Owners and stakeholders to streamline pre- and post-trade servicing, payments and retail processes while keeping client experience at the center.

In this role you will translate strategic objectives into actionable plans, monitor KPIs, and lead cross-functional initiatives to improve efficiency and