Senior VP, Private Banking Transformation & Strategy Lead

DBS Bank (Indonesia); Singapore; On-site; SGD 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

DBS Bank is seeking a dynamic COO Office/Business Management & Support professional to drive transformation and optimize client servicing journeys within Private Banking and Treasures Private Client in Singapore. You will partner with journey owners, bridge business and tech teams, and lead strategic initiatives across pre/post-trade, payments, and retail operations.

With a strong operational background and excellent stakeholder management, you will translate business goals into actionable

Qualifications

• Proven track record in business transformation, process improvements, or COO functions within Private Banking or Wealth Management.
• Strong, hands-on understanding of end-to-end banking operations, specifically pre- and post-trade workflows, payment processing, retail banking, and complex servicing procedures.
• Demonstrated experience in journey design, process reengineering, and executing large-scale user adoption programs.
• Able to dissect complex operational challenges, map out E2E processes, and design practical, scalable solutions.
• Strong strategic thinking capabilities with the ability to conceptualise and execute complex business initiatives.
• Exceptional stakeholder management skills, with a proven ability to influence and collaborate with business leaders and platform owners.
• Strong analytical and problem-solving skills, with a focus on driving operational excellence and wealth transformation objectives.
• Ability to thrive in a fast-paced environment and manage multiple strategic projects simultaneously.

Responsibilities

• Report into the COO department to support and drive strategic and transformation related initiatives within Private Banking and Treasures Private Client.
• Partner with the Journey Owner to execute the strategic roadmap for transforming day-to-day servicing journeys.
• Act as an operational bridge between business stakeholders and technology/platform squads to ensure deliverables meet business requirements and user experience standards.
• Support the business as they lead in user adoption and to achieve committed business benefits collectively.
• Identify operational bottlenecks, streamline manual hand-offs, and implement risk-controlled automation and digital enhancements to reduce cycle times and elevate operational excellence.
• Apply deep operational understanding across the E2E lifecycle—with a strong emphasis on pre-trade and post-trade processes, payment workflows, retail operations, and delegation of authority matrix.
• Ensure all servicing enhancements directly support the broader wealth continuum goals, driving deeper client engagement, seamless tier transitions.
• Monitor key performance metrics (KPIs) and operational dashboards to track journey adoption, friction points, and value realization.
• Initiate and manage identified strategic projects, including process reengineering, to enhance operational efficiency and client experience.
• Provide strategic support to senior leadership by translating business objectives into actionable execution plans.

Skills

Business transformation

Process improvements

COO functions

Stakeholder management

Wealth Management

Job description

DBS Bank is seeking a dynamic COO Office/Business Management & Support professional to drive transformation and optimize client servicing journeys within Private Banking and Treasures Private Client in Singapore. You will partner with journey owners, bridge business and tech teams, and lead strategic initiatives across pre/post-trade, payments, and retail operations.

With a strong operational background and excellent stakeholder management, you will translate business goals into actionable