Head of Operations Center

FANTASTIC FUSION; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Fantastic Fusion in Singapore seeks a role to develop a content-production methodology across regions, partnering with local operations. The role starts without people-management but will scale to oversee regional teams as Southeast Asia expands.

You will consolidate regional content requirements, collaborate with product and R&D, and help build an AI-powered automated content production system that aligns with the domestic flagship platform.

Qualifications

• Bachelor's degree or above.
• Proven experience in e-commerce content operations or interest-based content operations.
• Strong command of AI tools and packaging AI-generated content for operational use.
• Professional-level working proficiency in English.
• Clear, well-articulated framework for judging and defining high-quality content.

Responsibilities

• Define and codify standards for what constitutes good content and create a cross-region content-production methodology.
• Use AI tools for content creation and strategy generation; drive the AI-powered automated content production system.
• Adapt content strategy to different markets and mirror content-distribution logic to overseas markets.
• Establish a closed data→creation feedback loop to refine content strategy through data analysis.
• Partner with domestic product/R&D teams and local regional operations to ensure execution of content strategy.

Skills

Professional-level English

Experience in e-commerce content ops

AI tools proficiency

Quality-content framework

Education

Bachelor's degree or above

Job description

Reports To: Head of International Business

Role Overview

This role involves the development of a content-production methodology that can be applied across all regions, working as a peer-level partner to local operations teams. There are no people-management responsibilities at this stage; as our Southeast Asia footprint expands, the role will progressively take on management of the corresponding teams. The role serves as the primary interface with the product and R&D teams supporting our core domestic business, consolidates content requirements from each regional team, and jointly builds an AI-powered automated content production system.

Key Responsibilities

• Content strategy: Define and codify the standards for what constitutes good content, produce a content-production methodology applicable across regions, and provide strategic guidance to local operations teams.
• Applied AI: Use AI tools proficiently for content creation and strategy generation, and drive the build-out of an AI-powered automated content production system.
• Cross-market content optimization: Adapt content strategy to the characteristics of users in different markets, mirroring the content-distribution logic of our domestic flagship platform into overseas markets.
• Data-driven operating loop: Establish a closed "data → creation" feedback loop, using data analysis to continuously refine content strategy.
• Cross-functional collaboration: Partner closely with the domestic core-business product and R&D teams and with local operations teams in each region to ensure content strategy is executed effectively.

Requirements

Must-have:

• Bachelor's degree or above
• Professional-level working proficiency in English
• Proven experience in e-commerce content operations or interest-based content operations
• A clear, well-articulated framework for judging and defining high-quality content
• Strong command of AI tools, with an understanding of how to package AI-generated content for operational use