Head of Enterprise Architecture - CRM & E-Commerce

Randstad Singapore; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Randstad Singapore is seeking a Head of IT Retail Applications to lead the enterprise architecture team and shape the long-term technology vision across CRM, e-commerce, and omnichannel platforms.

You'll chair governance boards, align technical roadmaps with business strategy, mentor architecture teams, and partner with executive stakeholders to deliver scalable, secure solutions while driving cross-functional initiatives.

Qualifications

• At least 3 years of direct team management experience.
• Strategic Enterprise Architect background with proven experience transforming complex, multi-national organizations.
• Track record of architecting and governing enterprise-grade systems across CRM and E-Commerce, Data, and Integration layers.
• Excellent stakeholder management skills with the ability to translate complex technical concepts into clear business strategies.

Responsibilities

• Define, evolve, and maintain the enterprise architecture strategy and governance framework across legacy and modern platforms.
• Architect scalable, resilient, and secure enterprise platform strategies spanning CRM, E-commerce and Omnichannel
• Chair architectural governance boards to maintain high standards across compliance, risk mitigation, cost management, and operational efficiency.
• Lead technical architecture governance boards, balancing rapid innovation with risk, compliance, cost, and security.
• Evaluate and select emerging technologies to guarantee smooth, secure integration across existing and legacy IT environments.
• Partner closely with cross-functional executive leaders to align technical roadmaps with business vision.
• Mentor and grow high performing solution architecture teams while guiding both internal and vendor delivery teams.
• Drive business process enhancements and system stability across SAP CRM, ecommerce platforms, customer loyalty programs, and reporting suites

Skills

Enterprise Architecture

Team Management

CRM

E-Commerce

Stakeholder Management

Tools

SAP CRM

Job description

Randstad Singapore is seeking a Head of IT Retail Applications to lead the enterprise architecture team and shape the long-term technology vision across CRM, e-commerce, and omnichannel platforms.

You'll chair governance boards, align technical roadmaps with business strategy, mentor architecture teams, and partner with executive stakeholders to deliver scalable, secure solutions while driving cross-functional initiatives.