Director of AI & SaaS Customer Success

i concept innovation pte. ltd.; Singapore; On-site; SGD 180,000 - 320,000; Full time

Job summary

i concept innovation pte. ltd. in Singapore seeks a Customer Success Director to lead the strategy for AI Solutions and SaaS, maximizing adoption, retention, and lifetime value across its ICT products.

You will oversee onboarding, engagement, and expansion initiatives, partnering with Sales, Product, Marketing, and Delivery teams to deliver measurable business outcomes. The role requires building governance frameworks, health scoring, and scalable programs to drive recurring revenue and

Qualifications

• Experience leading customer success in SaaS or ICT.
• Proven ability to drive adoption, retention and expansion.
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Develop and implement customer success strategies.
• Lead onboarding and adoption of AI SaaS platforms.
• Grow revenue through renewals and upselling.
• Analyse customer usage and drive continuous improvement.
• Manage customer success operations and governance.
• Lead and develop the customer success team.

Skills

Customer success

SaaS adoption

Stakeholder mgmt

Cross-functional

Education

Bachelor's degree in a relevant field

Tools

CRM systems

Job description

i concept innovation pte. ltd. in Singapore seeks a Customer Success Director to lead the strategy for AI Solutions and SaaS, maximizing adoption, retention, and lifetime value across its ICT products.

You will oversee onboarding, engagement, and expansion initiatives, partnering with Sales, Product, Marketing, and Delivery teams to deliver measurable business outcomes. The role requires building governance frameworks, health scoring, and scalable programs to drive recurring revenue and