Head of Customer Experience & Operations

Michael Page International Pte Ltd; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading enrichment startup in Singapore is looking for a Head of Customer Service. This dynamic leadership role involves overseeing customer experience and operational excellence. The successful candidate will coach a customer service team to deliver exceptional service, set goals, and collaborate on team performance. If you thrive in fast-paced environments and are eager to lead, this is a perfect opportunity to make a significant impact on business growth and student success.

Benefits

Accelerated growth opportunities

Supportive work culture

Qualifications

• Experience in customer-facing roles such as hospitality, education, airlines, or concierge is a plus.
• Confidence in leading teams and inspiring performance.
• Eagerness to learn new tools and adapt to changing environments.

Responsibilities

• Coach and inspire a customer service team.
• Oversee CRM and POS systems for smooth operations.
• Design training programs and standardize practices.

Skills

Strong interpersonal skills

Problem-solving skills

Confidence in communication

Dynamic environment adaptability

Tools

CRM

POS systems

Excel

Job description

A leading enrichment startup in Singapore is looking for a Head of Customer Service. This dynamic leadership role involves overseeing customer experience and operational excellence. The successful candidate will coach a customer service team to deliver exceptional service, set goals, and collaborate on team performance. If you thrive in fast-paced environments and are eager to lead, this is a perfect opportunity to make a significant impact on business growth and student success.