Director, Commercial Operations & Strategy

Delivery Hero; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Equity

Relocation support

Visa sponsorship

Flexible work

Diversity & inclusion culture

Job summary

Delivery Hero’s Pandora platform seeks a Director of Commercial Operations & Strategy to lead the transformation of commercial workflows and drive scalable growth across Pandora markets. This role sits at the intersection of operations, technology, and commercial strategy, empowering teams with efficient tools and AI-driven insights that reduce manual work.

This regional leadership role requires strong stakeholder management to balance local flexibility with regional consistency, ensuring

Qualifications

• 10–12 years of experience in commercial operations or strategy.
• Deep understanding of sales/account management, telesales, vendor health lifecycle.
• Familiarity with AI integration and modern commercial tech stacks.
• Proven leadership with large distributed teams.
• Analytical, data-driven, strong stakeholder management.

Responsibilities

• Commercial Operations Leadership: Manage our commercial operations teams across Pandora countries.
• Process Excellence: Build robust SOPs for efficiency and scalability.
• Vendor Health Strategy: Define and operationalize vendor health across the ecosystem.
• AI Transformation: Lead automation and AI initiatives for productivity and decision‑making.
• Cross-Functional Project Management: Deliver strategic projects with Product, Tech, Data, and markets.
• Performance & ROI Monitoring: Define KPIs to measure impact and refine processes.
• Change Management: Drive adoption of new tools, strategies, and processes across regions.

Skills

Leadership

Strategic thinking

Operations

AI fluency

Stakeholder management

Tools

Salesforce

Looker

Job description

Director, Commercial Operations & Strategy

• Full-time

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

About the Role

We are seeking a strategic and execution-driven Director, Commercial Operations & Strategy to lead the transformation of our commercial workflows and drive scalable growth across all Pandora countries. This role will sit at the intersection of operations, technology, and commercial strategy, ensuring our commercial teams are empowered with efficient tools, robust processes, and AI-driven insights that eliminate manual work and unlock value.

This is a regional leadership role responsible for designing and driving programs to be adopted across multiple markets. The role requires strong stakeholder management to secure local buy-in, ensure effective adoption, and balance regional consistency with local flexibility - including tailoring initiatives to fit specific market needs where appropriate.

Team Vision

Empower Commercial Teams: Build strong foundations and automate repetitive tasks, allowing teams to focus on delivering value and growing partner relationships.

Champion Innovation & AI: Lead our automation, AI, and efficiency initiatives across the commercial organization—redefining how we work and serve our partners.

Drive Ecosystem Health: Implement strategies that challenge the status quo, optimize the vendor lifecycle, and foster the healthiest merchant ecosystem.

Your Impact (Responsibilities)

• Commercial Operations Leadership: Manage our commercial operations (long tail account management, telesales) teams across all Pandora countries directly, across our local teams, center of excellence & outsourced partners.
• Process Excellence: Build robust & strong SOPs and processes to ensure operational efficiency, consistency, and scalability across the organization.
• Vendor Health Strategy: Manage our vendor health strategy, defining and operationalizing how to keep the healthiest merchant ecosystem from acquisition to retention.
• AI Transformation: Lead commercial operations AI transformation, driving the adoption of intelligent automation tools (e.g., predictive analytics, intelligent workflows) to enhance productivity and decision‑making.
• Cross‑Functional Project Management: Own and deliver strategic projects that impact commercial performance, collaborating closely with Product, Tech, Data, and local markets.
• Performance & ROI Monitoring: Define KPIs to measure the impact of operational improvements and AI initiatives, using data to continuously refine processes.
• Change Management: Act as a key change agent, ensuring the successful adoption of new tools, strategies, and processes across regions and distributed teams.

• Experience: 10–12 years of experience in commercial operations, strategy, business process automation, or a similar role — ideally within high-growth tech, e-commerce, or marketplaces.
• Domain Expertise: Deep understanding of sales/account management processes, telesales, vendor health lifecycle, operational processes, metrics, and workflows.
• Tech & AI Fluency: Familiarity with AI integration, modern commercial tech stacks (e.g., Salesforce, Looker), and a track record of leading automation/transformation programs.
• Leadership: Proven leadership experience, with the ability to influence and inspire across functions and directly manage large distributed operational teams.
• Skills & Mindset: Highly analytical, data‑driven, excellent stakeholder management, entrepreneurial mindset, bias for action, and ability to thrive in ambiguity.

Why Delivery Hero

At Pandora, you’ll be part of a high-growth, high-impact team leading the food delivery ecosystem across Europe, Asia, and Turkey. As part of the Delivery Hero family, we offer global career development, a diverse and dynamic environment, and the opportunity to shape the future of local commerce on a truly international scale.

Build at global scale and shape the future of local delivery and Q-Commerce

Impact millions of customers, thousands of riders, and hundreds of thousands of partners

Ownership & autonomy in a high-growth, data‑driven environment

Competitive compensation package including equity, relocation support, visa sponsorship, flexible work, and a diverse, inclusive culture

Delivery Hero is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment regardless of gender, age, disability, sexual orientation, race, religion or national origin.