Director, Commercial Ops & AI Strategy

Delivery Hero; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Equity

Relocation support

Visa sponsorship

Flexible work

Diversity & inclusion culture

Job summary

Delivery Hero’s Pandora platform seeks a Director of Commercial Operations & Strategy to lead the transformation of commercial workflows and drive scalable growth across Pandora markets. This role sits at the intersection of operations, technology, and commercial strategy, empowering teams with efficient tools and AI-driven insights that reduce manual work.

This regional leadership role requires strong stakeholder management to balance local flexibility with regional consistency, ensuring

Qualifications

• 10–12 years of experience in commercial operations or strategy.
• Deep understanding of sales/account management, telesales, vendor health lifecycle.
• Familiarity with AI integration and modern commercial tech stacks.
• Proven leadership with large distributed teams.
• Analytical, data-driven, strong stakeholder management.

Responsibilities

• Commercial Operations Leadership: Manage our commercial operations teams across Pandora countries.
• Process Excellence: Build robust SOPs for efficiency and scalability.
• Vendor Health Strategy: Define and operationalize vendor health across the ecosystem.
• AI Transformation: Lead automation and AI initiatives for productivity and decision‑making.
• Cross-Functional Project Management: Deliver strategic projects with Product, Tech, Data, and markets.
• Performance & ROI Monitoring: Define KPIs to measure impact and refine processes.
• Change Management: Drive adoption of new tools, strategies, and processes across regions.

Skills

Leadership

Strategic thinking

Operations

AI fluency

Stakeholder management

Tools

Salesforce

Looker

Job description

Delivery Hero’s Pandora platform seeks a Director of Commercial Operations & Strategy to lead the transformation of commercial workflows and drive scalable growth across Pandora markets. This role sits at the intersection of operations, technology, and commercial strategy, empowering teams with efficient tools and AI-driven insights that reduce manual work.

This regional leadership role requires strong stakeholder management to balance local flexibility with regional consistency, ensuring