Gym Operations Manager - Growth & Member Experience

saitech international pte. ltd.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Benefits offered by this job

Career growth opportunities with培训 and

Team rewards and events

Job summary

Saitech International is seeking a capable fitness centre operations lead to guide daily operations, drive team performance, and deliver outstanding member service in Singapore. You will manage facilities, schedules, class offerings, cash handling, vendor relations, and compliance, while pursuing business growth and a positive, high-energy culture.

This full-time role requires hands-on leadership, strong communication, and the ability to motivate staff across shifts at Marine Parade / Clark

Qualifications

• Minimum 2 years of managerial experience in a relevant setting.
• At least 2 years of customer service experience preferred.
• Proven ability to develop team members and identify talent for growth.
• Demonstrated capability to influence and deliver measurable improvements.
• Strong communication and writing skills to facilitate clear team and stakeholder interactions.
• Ability to motivate and inspire teams to achieve high performance.
• Analytical thinking skills to assess situations and make logical decisions.
• Willingness to perform physical tasks such as re-racking weights.

Responsibilities

• Oversee maintenance of fitness facilities and equipment to guarantee operational safety and functionality.
• Manage staff shift schedules to maintain adequate coverage and smooth club operations.
• Coordinate group class schedules and manage freelance trainers to optimize offerings and member engagement.
• Handle daily club transactions accurately to maintain financial integrity.
• Follow up on digital leads to convert prospects into active members and boost sales.
• Ensure compliance with brand standards and government regulations to uphold club reputation and legal requirements.
• Deliver excellent member service by leading the team to meet and exceed customer expectations.
• Manage vendor relationships and inventory to ensure availability of necessary supplies and equipment.
• Take initiative to address additional duties, solve operational problems, and support club development.
• Provide strong leadership by exemplifying company values and maintaining high visibility within the club.
• Drive the club to achieve operational KPIs and targets through effective team management and process adherence.
• Implement and monitor operating frameworks and SOPs consistently across the club.

Skills

Leadership

Staff management

Customer service

Communication

Analytical thinking

IT skills

Team motivation

Tools

IT systems

Job description

Saitech International is seeking a capable fitness centre operations lead to guide daily operations, drive team performance, and deliver outstanding member service in Singapore. You will manage facilities, schedules, class offerings, cash handling, vendor relations, and compliance, while pursuing business growth and a positive, high-energy culture.

This full-time role requires hands-on leadership, strong communication, and the ability to motivate staff across shifts at Marine Parade / Clark