Guest Experience Front Office Intern

CapitaLand Development Ltd - CDL; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

CapitaLand Group is seeking an experienced Front Office Operations Manager in Singapore to supervise guest services, coordinate daily front desk activities, allocate resources, and ensure smooth check-ins for individuals and large groups. You will oversee switchboard services, upsell procedures, and maintain room status accuracy to maximise revenue and service excellence.

You will drive guest satisfaction by timely responses, proactive problem-solving, and service culture, while managing risks,

Responsibilities

• Supervise guest services and front desk operations to ensure adherence to standards
• Coordinate daily front office activities and allocate resources
• Maintain accurate room status information and assist with VIP check-ins/check-outs
• Oversee switchboard services and upselling procedures to maximise revenue
• Monitor guest satisfaction and address feedback to improve service
• Identify training needs and coach team to enhance performance
• Manage data protection and security procedures related to guest registration and transactions

Skills

Front office operations

Guest services

Team supervision

VIP check-ins

Job description

CapitaLand Group is seeking an experienced Front Office Operations Manager in Singapore to supervise guest services, coordinate daily front desk activities, allocate resources, and ensure smooth check-ins for individuals and large groups. You will oversee switchboard services, upsell procedures, and maintain room status accuracy to maximise revenue and service excellence.

You will drive guest satisfaction by timely responses, proactive problem-solving, and service culture, while managing risks,