Guest Service Executive

The Standard, Singapore; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

The Standard, Singapore is seeking a Guest Service Executive to warmly check-in/out guests, review arrivals, complete registrations, and accommodate special requests. You will be the frontline ambassador, ensuring personalised service and memorable guest experiences.

You will balance cash transactions, respond to inquiries, and coordinate with housekeeping for smooth room status updates while promoting hotel services and amenities.english proficiency required, weekends and public holidays may be

Qualifications

• Attention to detail and a focus on service.
• Ability to work effectively as part of a team.
• Self-motivated, energetic, and friendly.
• Well-presented and groomed.
• Proficient in English; additional language skills a plus.

Responsibilities

• Check-in and out guests with friendly, caring service.
• Review arrivals/departures and guest profiles.
• Handle registrations and special requests.
• Update Opera Cloud traces and amenity requests.
• Balance cash transactions and end-of-shift cash float.
• Answer guest inquiries and refer issues to the right teams.
• Promote hotel services and upsell offerings.

Job description

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.
• Review arrivals and departures and be familiar with guest profiles.
• Upon arrival, complete guest registration process and accommodate special requests whenever possible.
• Identify and anticipate guests’ needs to ensure personalised service is provided.
• Make memories by creating a series of delightful moments and thoughtful gestures to guests.
• Prepare requests for amenities and update traces in Opera Cloud.
• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.
• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.
• Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.
• Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities.
• Possess a working knowledge of the room reservation procedures.
• Promotes in-house sales, facilities and upselling program in order to maximise revenue.
• Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.
• Maintains appropriate standards of conduct and style for the Front Office department.

Requirements:

• Attention to detail and a focus on service.
• Ability to work effectively and contribute to a team.
• Self-motivated, energetic, and friendly personality.
• Well-presented and groomed.
• Proficient in English, additional language skills are a plus.
• Willingness to work shifts, including weekends and public holidays.

The Standard Hotel offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.