Guest Services Executive

AMARA SINGAPORE; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

AMARA SINGAPORE in Singapore seeks a Guest-Focused Front Office professional to join our hotel team. You will greet guests, register arrivals, issue access cards, and help ensure a smooth check-in process.

The role requires strong communication, meticulous organization, and proficiency with MS Word and Excel. You will manage guest accounts, handle payments and inquiries, and refer issues to the duty manager when needed.

Qualifications

• Minimum 1 year of Front Office experience in a service industry is advantageous for supervisory positions.
• Customer oriented with good communication skills.
• Proficiency in Microsoft Office applications (Word and Excel).

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verify reservations, address and payment details.
• Check in guests and assign rooms, issue access cards and escort guests to rooms.
• Manage guest accounts, process folios and handle payments and currency exchange.

Skills

Front Office experience

Customer oriented

Microsoft Office

Coordination skills

Tools

MS Word

MS Excel

Job description

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Responsible for checking in guests such as registering and assigning rooms to guests.
• Issues access card and escorts guest to their room.
• Manages guests' accounts and information availability in the system.
• Process guest's folios, collects payment, deposit and to assists with currency exchange
• Handles guest queries pertaining to facilities, services, and registration etc.
• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.
• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.
• Customer Oriented
• Knowledge of Microsoft Office eg. MSWord and MS Excel.
• Good coordination skills, meticulous, organized, neat and diligent.