Guest Relations Officer

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Fairmont Singapore & Swissôtel The Stamford is seeking a Guest Relations Officer (Front Desk / Lounge) to warmly welcome guests, manage registrations, and handle check-in/check-out with professional service.

You will assist with inquiries, up-sell for walk-ins, and ensure privacy, safety, and standards in a fast-paced, multicultural hotel environment. Fluency in English and strong interpersonal skills are essential.

Qualifications

• Minimum GCE A Level or equivalent; University degree preferred.
• Minimum 1 year of hotel Front Office experience.
• Proficiency in Opera, POS, or PMS systems.
• Able to read, write, and speak English fluently.
• Good interpersonal and communication skills.
• Able to work under pressure and independently.
• Able to work in a team and adapt to multicultural guest needs.

Responsibilities

• Assist guests with check-in, check-out, and other cashiering duties.
• Provide a warm welcome upon arrival, handle registration, and issue room keys according to standards.
• Ensure guest satisfaction by assisting with requests, handling feedback, and providing accurate information and suggestions.
• Manage guests’ mail, messages, and phone calls promptly and courteously.
• Maximize room revenue through effective up-selling and securing the highest possible rates for walk-in guests.
• Support and guide Guest Relations Assistants to ensure smooth Front Office operations.
• Maintain the cleanliness and professional appearance of the Front Desk and related areas.
• Ensure compliance with hotel policies, guest privacy, safety, and security procedures at all times.
• Adhere to Credit Card Privacy (PCI) and Cash Float SOP standards.
• Perform any related duties or special projects as assigned by the Front Office leadership team.

Skills

GCE A-Level

Front Office experience

Opera

POS/PMS systems

English fluency

Interpersonal skills

Teamwork

Pressure handling

Education

GCE A-Level or equivalent

University degree preferred

Tools

Opera

POS

PMS

Job description

Guest Relations Officer (Front Desk / Lounge)

Summary of Responsibilities:

The main responsibilities and tasks of this position include, but are not limited to, the following:

• Assist guests with check-in, check-out, and other cashiering duties.

• Provide a warm welcome upon arrival, handle registration, and issue room keys according to standards.

• Ensure guest satisfaction by assisting with requests, handling feedback, and providing accurate information and suggestions.

• Manage guests’ mail, messages, and phone calls promptly and courteously.

• Maximize room revenue through effective up-selling and securing the highest possible rates for walk-in guests.

• Support and guide Guest Relations Assistants to ensure smooth Front Office operations.

• Maintain the cleanliness and professional appearance of the Front Desk and related areas.

• Ensure compliance with hotel policies, guest privacy, safety, and security procedures at all times.

• Adhere to Credit Card Privacy (PCI) and Cash Float SOP standards.

• Perform any related duties or special projects as assigned by the Front Office leadership team.

Qualifications:

• Minimum GCE ‘A’ Level or equivalent; University degree preferred.

• Minimum 1 years of hotel Front Office experience.

• Computer knowledge and Knowledge of Opera, POS or PMS systems

• Able to read, write, and speak English fluently.

• Good interpersonal and communication skills.

• Able to work under pressure and independently.

• Able to work in a team and adapt to multicultural guest needs.