Assistant Manager, Front Office

Worldwide Hotels Management (H) Pte. Ltd.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

Worldwide Hotels Management (H) Pte. Ltd. is seeking an experienced Front Office Supervisor to lead day-to-day operations across the Front Office and related services.

You will oversee reception, reservations, cashier, and baggage services while ensuring staff performance aligns with the hotel’s standards. The role requires a Diploma/degree in Hospitality Management and at least 4 years of relevant experience, with strong English communication.

Qualifications

• Degree or Diploma in Hospitality Management or equivalent.
• Minimum 4 years’ related experience in a similar capacity.
• Fluency in English; additional languages an advantage.
• Willingness to work rotating shifts, weekends and public holidays.
• Excellent interpersonal and communication skills reflecting well on the hotel and brand.
• Able to motivate team members and maintain high standards of guest service.
• Detail-oriented with strong follow-up and organisation.
• Experience using AI-powered productivity tools is an added advantage.

Responsibilities

• Direct and supervise day-to-day Front Office activities and other hotel services.
• Oversee reception, cashier, telephone, reservations, and baggage services; monitor junior staff performance.
• Assist in maintaining security and handling guest incidents with the Security department as needed.
• Monitor room inventory to maximise occupancy and revenue.
• Ensure prompt, courteous, and professional guest service; assist in check-in/out processes.
• Manage cash float, approve rate/room changes and handle payments per procedures and policies.
• Support AI-powered productivity tools adoption (e.g., Copilot, ChatGPT) to improve operations.
• Contribute to digital transformation initiatives and sustainable business practices.

Skills

Staff supervision

Customer service orientation

Interpersonal communication

Multilingual advantage

Motivating team

Attention to detail

Process improvement

AI tools familiarity

Education

Degree or Diploma in Hospitality Management

Tools

Microsoft Copilot

ChatGPT

Job description

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications).

• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.

• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage.

• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage