Guest Services Leader: Impactful Team Lead with Perks

IHG Hotels & Resorts; Singapore; On-site; SGD 60,000 - 85,000; Full time

Benefits offered by this job

Meal Allowance

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

F&B Discount

Employee Rate

Growth Opportunities

Job summary

IHG Hotels & Resorts in Singapore is seeking a seasoned supervisor to lead the Finance, People, and Guest Experience strands within the Holiday Inn Express brand. You will contribute to annual budgeting, monitor costs, and drive profitability while ensuring top-tier service.

You will coach front-line teams, ensure compliance with SOPs, train staff, and coordinate with vendors. A Diploma or equivalent and 3 years in hospitality are required, with strong English skills and a collaborative mindset.

Qualifications

• Diploma or equivalent requirement with minimum 3 years in service industry.
• Supervisory experience is essential and English proficiency is required.

Responsibilities

• Oversee budgeting and expense control to boost productivity and profitability.
• Lead and coach the Guest Service team to maintain service excellence.
• Ensure SOPs, safety and brand standards are followed across all tasks.
• Balance operations by coordinating staffing and vendor performance.
• Enhance guest experience by addressing issues and driving improvements.

Skills

Supervisory experience

English proficiency

Education

Diploma or equivalent

Job description

IHG Hotels & Resorts in Singapore is seeking a seasoned supervisor to lead the Finance, People, and Guest Experience strands within the Holiday Inn Express brand. You will contribute to annual budgeting, monitor costs, and drive profitability while ensuring top-tier service.

You will coach front-line teams, ensure compliance with SOPs, train staff, and coordinate with vendors. A Diploma or equivalent and 3 years in hospitality are required, with strong English skills and a collaborative mindset.