Hospitality Duty Manager - Guest Experience & Ops Lead

InterContinental Hotels Group; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading hotel chain in Singapore is seeking a Duty Manager for Holiday Inn Express Singapore Clarke Quay. The role involves managing hotel operations, ensuring guest satisfaction, and coordinating with third-party vendors. Candidates must have a Diploma or Degree in Hospitality and at least 4 years of related experience. Leadership skills and the ability to maintain high service standards are essential. This position offers a unique opportunity to be part of a dynamic team focused on excellent customer experiences.

Qualifications

• 4 years' related experience in a similar role or equivalent combination of education and experience.
• Experience in managing Front Office operations and third party vendors.

Responsibilities

• Participate in preparing the annual departmental operating budget.
• Monitor budget and control expenses focused on increasing productivity.
• Ensure a safe environment for guests and team members.

Skills

Leadership

Guest service

Budget management

Team coordination

Education

Diploma/Degree in Hospitality

Job description

A leading hotel chain in Singapore is seeking a Duty Manager for Holiday Inn Express Singapore Clarke Quay. The role involves managing hotel operations, ensuring guest satisfaction, and coordinating with third-party vendors. Candidates must have a Diploma or Degree in Hospitality and at least 4 years of related experience. Leadership skills and the ability to maintain high service standards are essential. This position offers a unique opportunity to be part of a dynamic team focused on excellent customer experiences.