Guest Service Ambassador (Front Office)

PARKROYAL on Beach Road, Singapore; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

PARKROYAL on Beach Road, Singapore, is seeking a Front Office Associate to check in/out guests, ensure accounts are accurate, and settle at checkout. You will respond to guest inquiries and resolve issues promptly to deliver a warm, memorable stay.

The role requires fluent English, strong written and verbal communication, and a proactive, guest‑first attitude. Join a team that prides itself on hospitality, integrity and teamwork, within a modern upscale hotel near Kampong Gelam.

Qualifications

• GCE O' or N' level and fluent English required.
• Excellent written and oral communication.
• Strong customer service orientation with flexibility.

Responsibilities

• Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
• Inform relevant departments of arrival, room changes, check out and special arrangements.
• Accepts reservation in the absence of Reservation Assistant.
• Work closely with Front Office Supervisor in tight house situation to ensure maximum utilization of rooms.
• Assist walk-in guests with alternative accommodation in event of a full house situation.
• Record in Handover List of any special arrangements and important matters for follow-up.
• Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
• Perform cashiering and maintain a complete record of guests’ account.
• Check all guests’ bills before presentation to guest upon check out.
• Collect or charge all monies due to the hotel to the respective travel agents or companies.
• Declare all shortages or excess to Accounts Department.
• Attend to all requests and requirements from guests promptly and handle complaints tactfully.
• To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More”.

Skills

Fluent in English

Customer service

Interpersonal skills

Education

GCE O/N level

Job description

PARKROYAL on Beach Road is a modern upscale hotel strategically located at the gateway of Singapore’s historic Kampong Gelam district. The hotel operates 346 spacious guestrooms (from 35 sqm), serving leisure, corporate and MICE segments. It's events infrastructure includes two high-ceiling, pillarless ballrooms, supported by function rooms and boardrooms for meetings, conferences and social events. Guests can enjoy diverse dining experiences, from Halal-certified Ginger, celebrating Southeast Asian and localised flavours, to Club 5, a relaxed lounge serving crafted beverages. Wellness facilities include an award wining St. Gregory spa, panoramic sky-view pool and a fully equipped gym on the hotel’s Wellness Floor. Driven by a passion for people and place, PARKROYAL on Beach Road delivers warm service and authentic local experiences, creating stays that are both meaningful and distinctly Singaporean.

The Role

The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

Primary Responsibilities

• Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
• Inform relevant departments of arrival, room changes, check out and special arrangements.
• Accepts reservation in the absence of Reservation Assistant.
• Work closely with Front Office Supervisor in tight house situation to ensure maximum utilization of rooms.
• Assist walk-in guests with alternative accommodation in event of a full house situation.
• Record in Handover List of any special arrangements and important matters for follow-up.
• Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
• Perform cashiering and maintain a complete record of guests’ account.
• Check all guests’ bills before presentation to guest upon check out.
• Collect or charge all monies due to the hotel to the respective travel agents or companies.
• Declare all shortages or excess to Accounts Department.
• Attend to all requests and requirements from guests promptly and handle complaints tactfully.
• To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More”.
• Create a positive first impression to guests with regards to corporate image.
• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
• Ensure procedures and policies on city ledger are followed.
• To be aware of all VIP and Special Attention guests’ arrivals and departures.
• Ensure all Pan Pacific Discovery Members, VIP and Special Attention guests are met up by Duty Manager, and benefits are explained upon check in.
• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

Talent Profile

• Should possess GCE ‘O’ or ‘N’ level
• Fluent in English
• Very good written and oral skills
• Proven record of working independently, a self starter
• High customer service focus
• Excellent interpersonal and human relations abilities
• High levels of flexibility and adaptability
• Strong team playing skills
• Act with utmost integrity