Duty Manager

ORCHARD RENDEZVOUS HOTEL, SINGAPORE; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Flexi leave

Birthday vouchers

Annual health screening

Insurance coverage

Job summary

ORCHARD RENDEZVOUS HOTEL, SINGAPORE is looking for a Duty Manager to oversee daily operations in the Front Office. The successful candidate will ensure guest satisfaction and operational efficiency in line with hotel standards.

Responsibilities include supervising staff conduct, addressing guest complaints, and managing room inventory. Candidates should possess a Diploma in Hospitality and relevant supervisory experience. Strong leadership and communication skills are essential, alongside a professional demeanor.

The position offers several benefits including Medical coverage, Flexi leave, and Annual Health Screening.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in hotel management systems.

Responsibilities

• Direct day-to-day activities of all sections within the Front Office.
• Supervise Front Office sections and monitor staff conduct.
• Handle guest complaints with tact and diplomacy.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

Diploma in Hospitality or related field

Tools

Opera PMS

Job description

Summary

This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business centre. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Responsibilities

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Benefits

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.