Guest Service Officer

HOTEL CHANCELLOR @ ORCHARD PTE. LTD.; Singapore; On-site; SGD 25,000 - 38,000; Full time

Benefits offered by this job

Night shift allowance

Annual Wage Supplement (AWS)

Dental / Optical benefit

Duty meals

Job summary

HOTEL CHANCELLOR @ ORCHARD PTE. LTD. in Singapore is seeking a friendly front desk associate to manage guest check-ins and check-outs, inputting accurate details into the system and handling payments with care.

You will work closely with other departments to meet special requests, maintain a fast-paced, guest-centric environment, and adapt to rotating shifts, weekends and holidays. Experience is welcome but not required; AWS and duty meals are among the benefits.

Qualifications

• Greet and assist guests with check-in/check-out processes.
• Input guest details accurately into the system.
• Handle guest requests with courtesy and efficiency.

Responsibilities

• Attend to guests' check-ins and ensure details are correctly entered.
• Attend to guests' check-outs and collect payments in compliance with cash/credit card processing.
• Promptly respond to guest inquiries and requests; escalate when needed.
• Collaborate with other departments to fulfill special guest requests and follow up.

Skills

Guest service

Team player

Communication

Independent worker

Job description

Job Description

• To attend to all guests' check-in and ensure all guest details are correctly input into the system.
• To attend to all guests' check-outs, including collecting payments in compliance with cash handling and credit card processing.
• To promptly, politely, and efficiently attend to all guests' requests and queries.
• Work closely with other departments to ensure that special requests are met and follow up accordingly.
• Other ad-hoc duties as required by the Front Office Manager.

• Able to work on rotating shifts, weekends, and public holidays.
• Team player, but also able to work independently.
• Enjoys interacting with guests and working in a fast-paced environment.
• Prior work experience in hotel operations will be an advantage.
• Candidates with no experience are welcome.

Others

• Night shift allowance
• Annual Wage Supplement (AWS) provided.
• Dental / Optical benefit
• Duty meals

We regret to inform you that only shortlisted candidates will be notified for the interview.