Guest Service Professional (Hotel F&B)

The Garcha Group Marriott International; Singapore; On-site; SGD 31,000 - 58,000; Full time

Benefits offered by this job

Marriott discounts worldwide

Global Learning + Development access

2 nights yearly staycation in Garcha集团

20% off Food/Alcohol at Garcha Group

Job summary

The Garcha Group in Singapore is seeking hospitality professionals to join its Marriott-affiliated boutique hotels, including Maxwell Reserve, The Vagabond Club, and The Serangoon Club. You will contribute to delivering exceptional dining experiences across its restaurants and bars.

This role emphasizes maintaining brand standards, creating the right ambience, participating in Marriott L&D trainings, and collaborating with culinary teams to ensure guests receive outstanding service while

Responsibilities

• Verify guests consistently receive the best restaurant service.
• Maintain brand vibe through sound, lighting, and staff appearance.
• Complete Marriott L&D trainings (Lobster Inc.) as required.
• Communicate effectively with the culinary team.
• Entertain guests in a professional and positive manner.
• Maintain high sanitation and cleanliness per standards.
• Monitor and report on inventory and food & beverage items.
• Perform other duties as requested by management.

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);


• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);


• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)


• Whiskey Library & Jazz Club (The Vagabond Club)


• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.


• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)


• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.


• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).


• Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.


• Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).


• Communicate politely and effectively with the culinary team.


• Entertain guests in a consistent, professional and positive attitude.


• Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.


• Monitor the quality and quantity of all food and beverage items served.


• Inventory management and reporting routinely.


• Any other duties/tasks as requested by management.