Guest Experience Ambassador

PARKROYAL on Beach Road, Singapore; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

PARKROYAL on Beach Road, Singapore, is seeking a Front Office Associate to check in/out guests, ensure accounts are accurate, and settle at checkout. You will respond to guest inquiries and resolve issues promptly to deliver a warm, memorable stay.

The role requires fluent English, strong written and verbal communication, and a proactive, guest‑first attitude. Join a team that prides itself on hospitality, integrity and teamwork, within a modern upscale hotel near Kampong Gelam.

Qualifications

• GCE O' or N' level and fluent English required.
• Excellent written and oral communication.
• Strong customer service orientation with flexibility.

Responsibilities

• Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
• Inform relevant departments of arrival, room changes, check out and special arrangements.
• Accepts reservation in the absence of Reservation Assistant.
• Work closely with Front Office Supervisor in tight house situation to ensure maximum utilization of rooms.
• Assist walk-in guests with alternative accommodation in event of a full house situation.
• Record in Handover List of any special arrangements and important matters for follow-up.
• Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
• Perform cashiering and maintain a complete record of guests’ account.
• Check all guests’ bills before presentation to guest upon check out.
• Collect or charge all monies due to the hotel to the respective travel agents or companies.
• Declare all shortages or excess to Accounts Department.
• Attend to all requests and requirements from guests promptly and handle complaints tactfully.
• To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More”.

Skills

Fluent in English

Customer service

Interpersonal skills

Education

GCE O/N level

Job description

PARKROYAL on Beach Road, Singapore, is seeking a Front Office Associate to check in/out guests, ensure accounts are accurate, and settle at checkout. You will respond to guest inquiries and resolve issues promptly to deliver a warm, memorable stay.

The role requires fluent English, strong written and verbal communication, and a proactive, guest‑first attitude. Join a team that prides itself on hospitality, integrity and teamwork, within a modern upscale hotel near Kampong Gelam.