Guest Relations & Reservations Specialist

GP HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Attractive incentive and bonus

Staff rates at Accor hotels

Birthday leave

Job summary

GP HOTEL MANAGEMENT PTE. LTD. in Singapore is seeking a guest service representative to respond to inquiries and manage reservations. Candidates should have strong interpersonal and communication skills. Working knowledge of Property Management Systems is an advantage. The role includes a 5-day work week, attractive incentives, and staff rates at Accor hotels worldwide. This is an opportunity to join a dynamic team in a fun and engaging atmosphere.

Qualifications

• Working knowledge of Property Management Systems is an advantage.
• Ability to work both independently and in a team.
• Good command of spoken and written English.

Responsibilities

• Respond to guest enquiries via phone and email in a timely manner.
• Manage reservation-related requests efficiently.
• Engage with guests to understand their preferences.
• Investigate and resolve guest concerns effectively.

Skills

Interpersonal skills

Communication skills

Ability to manage email correspondence

Tools

Property Management Systems (e.g., Infor HMS, Opera)

Job description

GP HOTEL MANAGEMENT PTE. LTD. in Singapore is seeking a guest service representative to respond to inquiries and manage reservations. Candidates should have strong interpersonal and communication skills. Working knowledge of Property Management Systems is an advantage. The role includes a 5-day work week, attractive incentives, and staff rates at Accor hotels worldwide. This is an opportunity to join a dynamic team in a fun and engaging atmosphere.