Guest Experience & Reservations Pro - 5‑Day Week

GP Hotel Management Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

5 days’ work week

Attractive incentive and bonus

Staff rates at Accor hotels in SG &世界

Birthday leave

Job summary

GP Hotel Management Pte. Ltd. in Singapore seeks friendly, customer-focused individuals to join our Wonderful People family. Enjoy a dynamic, easy-going atmosphere with opportunities across our hotel brands and travel benefits.

As a Guest Services professional, you will communicate with guests, handle feedback, and assist with reservations, amendments, and special requests while delivering exceptional service and birthday leave benefits.

Qualifications

• Strong interpersonal and communication skills.
• Detail-oriented individual.
• Able to work independently.

Responsibilities

• Communicate with guests and/or customers to understand their preferences and needs and gather feedback
• Investigate and handle concerns and feedback received from guests and/or customers
• Communicate to relevant personnel and/or team members regarding guests and/or customers with specific needs
• Take action to address guests’ and/or customers’ concerns and feedback
• Handle Reservation Amendment Requests
• Handle Reservation Amendment / Cancellation Requests
• Handle Guest Complaint/ Guest Special Requests
• Handle Pre-Authorisation Of Guest’s Credit Card
• Handle Waiver Request

Skills

Interpersonal communication

Customer service

Detail orientation

Tools

PMS

Job description

GP Hotel Management Pte. Ltd. in Singapore seeks friendly, customer-focused individuals to join our Wonderful People family. Enjoy a dynamic, easy-going atmosphere with opportunities across our hotel brands and travel benefits.

As a Guest Services professional, you will communicate with guests, handle feedback, and assist with reservations, amendments, and special requests while delivering exceptional service and birthday leave benefits.