Guest Relations Officer cum Cashier

TUNG LOK MILLENNIUM PTE LTD; Singapore; On-site; SGD 20,000 - 30,000; Full time

Job summary

TUNG LOK MILLENNIUM PTE LTD in Singapore seeks a guest-focused service associate to welcome guests, manage reservations, and support daily front-desk operations. You will handle payments at the POS, assist with menu queries, and coordinate with the service team to ensure a smooth dining experience.

The ideal candidate has strong communication, a friendly attitude, and can work weekends and public holidays. Join our busy F&B team and contribute to a warm, efficient guest experience in a

Qualifications

• Minimum prior experience in a similar role is preferred.
• Excellent customer service and communication skills are essential.
• Friendly, positive attitude and ability to work in a team.
• Service-oriented with a passion for F&B.

Responsibilities

• Welcome guests and provide a warm first impression to ensure a positive dining experience.
• Manage reservations, seating, waiting lists, and inquiries with the service team.
• Handle guest feedback and requests professionally, escalating to management when needed.
• Operate POS and handle payments accurately using cash, card, and digital methods.
• Assist with menu inquiries, promotions, takeaway orders, and other service matters.
• Maintain a clean, organized front counter and reception area.

Skills

Customer service

Communication

Team oriented

Positive attitude

Job description

Responsibilities

• Welcome and greet guests professionally, provide a warm first impression, and ensure a positive dining experience throughout their visit
• Manage guest reservations, seating arrangements, waiting lists, and enquiries while coordinating with the service team to ensure smooth guest flow
• Handle guest feedback, requests, and concerns professionally, providing appropriate solutions and escalating issues to management when required
• Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
• Assist guests with menu enquiries, promotions, takeaway requests, and other service-related matters while delivering attentive and efficient customer service
• Maintain a clean and organized front counter and reception area, ensuring a welcoming environment for all guests
• Any other ad-hoc duties as assigned by the Company

Requirements

• Prior experience in a similar role is preferred
• Excellent customer service and communication skills
• Friendly, positive attitude and team-oriented mindset
• Service oriented and passionate working in F&B industry
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment

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