Guest Relations Officer

NUVE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

NUVE HOLDINGS PTE. LTD. is seeking a hotel front desk professional to handle guest check-ins and check-outs, manage reservations, and address enquiries with a focus on customer satisfaction.

The role requires 1-3 years in hospitality, a willingness to learn, and the ability to work closely with housekeeping and maintenance under the Hotel Manager's guidance. Training will be provided for those new to the field.

Qualifications

• 1-3 years work experience in hospitality or related field.
• Preferably entry level specialized in Hotel Management/Tourism Services or equivalent.
• Willing to learn with no hospitality experience.

Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department.
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Skills

Customer service

Communication

Education

Higher secondary/Pre-U/College in Hospitality/Tourism/Hotel Management

Job description

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 - 3 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
• Willing to learn with no hospitality experience