Guest Relation Executive (F&B)

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

RAFFLES SENTOSA SINGAPORE is seeking a Guest Relations Executive (F&B) to deliver exceptional service in our food and beverage outlets, from greeting guests to ensuring a seamless dining experience. You will greet guests, recommend menu items, handle requests, and coordinate with the F&B team to maintain high standards and a memorable guest journey.

This role requires a friendly, detail-oriented professional with at least 1 year in hospitality and willingness to work evenings, weekends, and

Qualifications

• Excellent verbal communication with guests.
• Strong customer-service focus and guest engagement.
• Experience handling guest complaints professionally.
• Attention to detail in noting guest preferences.
• Ability to work with kitchen and service teams.
• Minimum 1 year in hospitality, F&B preferred.
• Knowledge of menu items and wine pairings.
• Ability to multitask in a busy setting.
• Willing to work flexible hours.

Responsibilities

• Greet guests warmly and escort them to their tables.
• Provide menu recommendations based on guest preferences.
• Address guest needs, requests, or concerns promptly.
• Explain dishes and wine pairings to guests.
• Monitor satisfaction and resolve issues during dining.
• Maintain extensive knowledge of menu and wine options.
• Note guest preferences, recognizing repeat guests.
• Collaborate with F&B team to ensure smooth service.
• Assist with reservations and seating during peak times.
• Keep dining areas clean and well organized.
• Relay guest feedback to management.

Skills

Excellent verbal communication skills

Genuine passion for delivering exc. cS

Handle guest complaints effectively

Meticulous attention to detail

Collaborate with F&B team

1 year hospitality experience

Menu and wine knowledge

Multitasking in busy environment

Flexible hours including evenings/week

Job description

JOB SUMMARY:

The Guest Relations Executive (F&B) is responsible for providing exceptional service to guests within the food and beverage outlets, ensuring their needs and preferences are met. You will play a key role in maintaining the guest experience, from greeting upon arrival to ensuring a seamless dining experience. Your role is to deliver personalized service, foster positive relationships, and address guest inquiries, all while promoting a high standard of service excellence.

WHAT YOU WILL BE DOING:

• Greet all guests in a warm, friendly, and professional manner as they enter the food and beverage outlets.
• Escort guests to their tables, offering menu recommendations based on their preferences and ensuring a personalized experience.
• Address guests’ needs, special requests, or concerns quickly and effectively to ensure their satisfaction throughout the dining experience.
• Make recommendations for food and beverages, answering all questions regarding the menu, ingredients, and preparation.
• Monitor guests’ satisfaction during their meal and provide immediate solutions to any issues or concerns, ensuring a positive dining experience.
• Maintain an extensive knowledge of menu items, including the ability to explain dishes and wine pairings.
• Recognize repeat guests and take note of their preferences to create a personalized service experience.
• Ensure guests feel welcomed and valued, consistently going above and beyond to exceed expectations.
• Collaborate with the F&B team, including servers, chefs, and management, to ensure smooth and efficient service delivery.
• Coordinate special requests such as dietary restrictions, celebrations, or VIP services.
• Relay any guest feedback to the management team for continuous improvement in service delivery.
• Ensure a seamless dining experience by staying alert to guest needs and maintaining communication with the kitchen and service staff.
• Ensure that all dining areas are clean, well-organized, and prepared for guests.
• Assist with reservations, guest seating, and managing table assignments, especially during peak service times.
• Maintain a professional and neat appearance, adhering to grooming and uniform standards at all times.
• Handle guest complaints and concerns with a calm and professional demeanor, providing prompt and efficient solutions.
• Take immediate action to resolve any dissatisfaction and ensure the guest leaves with a positive experience.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Excellent verbal communication skills i
• A genuine passion for delivering exceptional customer service with the ability to engage guests and meet their specific needs.
• Able to handle guest complaints and resolve issues efficiently while maintaining guest satisfaction.
• Meticulous attention to detail, particularly in ensuring guests’ preferences and special requests are properly noted and followed.
• Strong ability to collaborate with all levels of the F&B team, from kitchen staff to management, to ensure smooth and efficient service.
• At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations.
• Understanding of the menu offerings, including wine and food pairings, and the ability to communicate this knowledge confidently to guests.
• Ability to manage multiple tasks and priorities in a busy environment while ensuring top-notch guest service.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required in the hospitality industry.