Guest Relations Executive (Kaarla)

1-Group (Singapore); Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

Kaarla in Singapore's premium CBD dining scene is seeking a poised Guest Relations Executive to oversee front-of-house guest engagement and reservation management.

As the first point of contact, you will ensure seamless reservations, personalised service, smooth operations between service, bar and kitchen teams, and uphold brand standards while promoting menu highlights.

Qualifications

• 1–2 years of experience in F&B, hospitality or customer service.
• Confident communicator with strong interpersonal presence.
• Ability to work in a fast-paced, high-volume CBD environment.

Responsibilities

• Deliver a warm, professional welcome and provide personalised service.
• Manage reservations, seating plans, and booking enquiries efficiently.
• Optimise table allocation and guest flow during peak periods.
• Coordinate with kitchen, bar, and service teams for timely orders.
• Handle guest feedback with discretion and prompt resolution.
• Promote menu highlights and experiences to enhance guest engagement.
• Capture guest insights to support service improvements.
• Ensure adherence to food safety, workplace safety and SOPs.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Tools

Reservation systems

POS systems

Job description

About the Role

Kaarla is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.

• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.

• Optimise table allocation and guest flow to maximise service efficiency during peak periods.

• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.

• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.

• Monitor overall service flow, ambience, and presentation to uphold brand standards.

• Assist with billing processes, payments, and reconciliation in accordance with company procedures.

• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.

• Capture and report guest insights to management to support service improvements.

• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1–2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).

• Confident communicator with strong interpersonal skills and professional presence.

• Guest-centric mindset with calm problem-solving abilities.

• Comfortable working in a fast-paced, high-volume CBD environment.

• Familiar with reservation systems and POS systems (advantageous).

• Well-groomed, proactive, and a collaborative team player.

• Able to work shifts, weekends, and public holidays.