Guest Relations Executive [Hotel/ Central]

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 3,200 - 4,200; Full time

Benefits offered by this job

Staff meals

AWS (annual wage supplement)

Flexi benefits

Job summary

SEARCH AVENUE PRIVATE LIMITED is recruiting a Guest Relations Executive for a luxury hotel at Orchard. The role focuses on delivering personalised hospitality and ensuring a seamless, memorable stay for guests.

5 days a week with shift requirements; salary up to $3600 plus AWS, flexi benefits and staff meals. Ideal for those who enjoy building guest connections and top-tier service experiences.

Qualifications

• Previous experience in Guest Relations, Front Office, Customer Service, or Hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a service-oriented mindset.
• Ability to remain professional and composed in a fast-paced environment.
• Highly organised with strong attention to detail.

Responsibilities

• Serve as the dedicated point of contact for VIP, repeat, and extended-stay guests; coordinate personalised arrangements.
• Welcome guests during check-in and assist throughout their stay with proactive service.
• Engage guests to gather feedback and resolve concerns with effective service recovery.
• Coordinate with Front Office, Housekeeping, Food & Beverage and others to ensure seamless service delivery.
• Foster loyalty by maintaining guest profiles and proposing personalised experiences.

Tools

Hotel management systems

Job description

Location: Orchard

Working Hours: 5 days work week, shift required

Salary: Up to $3600 + aws + flexi benefit + staff meals

Create memorable experiences and be the face of exceptional guest service.

Our client is a prestigious luxury hotel seeking a passionate Guest Relations Executive to deliver personalised hospitality and ensure every guest enjoys a seamless and memorable stay. This role is ideal for individuals who enjoy building meaningful guest connections and creating outstanding service experiences.

Key Responsibilities

Guest Care & Personalised Service

• Serve as a dedicated point of contact for VIP, repeat, and extended-stay guests.
• Anticipate guest preferences and coordinate personalised arrangements to enhance their stay.
• Build strong rapport with guests and ensure a warm, welcoming experience throughout their journey.

Arrival & Lobby Experience

• Welcome arriving guests and provide professional assistance during check-in and throughout their stay.
• Maintain an active presence in guest-facing areas, offering assistance and responding proactively to requests.
• Ensure guests receive prompt, attentive, and personalised service at all touchpoints.

Guest Feedback & Service Recovery

• Engage with guests regularly to gather feedback and identify opportunities to enhance satisfaction.
• Resolve concerns efficiently and professionally while ensuring positive service recovery outcomes.
• Monitor and follow up on guest requests to ensure timely completion and satisfaction.

Cross-Department Coordination

• Work closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
• Communicate guest preferences, special occasions, and service requirements accurately.
• Support smooth execution of VIP arrivals, celebrations, and special arrangements.

Guest Loyalty & Experience Enhancement

• Foster strong relationships with returning guests to encourage loyalty and repeat visits.
• Maintain accurate guest profiles and preferences to support future personalised experiences.
• Contribute ideas and initiatives that elevate guest satisfaction and overall hotel experience.

Requirements

• Previous experience in Guest Relations, Front Office, Customer Service, or Hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a service-oriented mindset.
• Ability to remain professional and composed in a fast-paced environment.
• Highly organised with strong attention to detail.
• Passionate about delivering exceptional guest experiences.
• Familiarity with hotel management systems is an advantage.

We regret that only shortlisted candidates will be notified.