Executive/Assistant Manager Guest Relations

BNG HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 27,000 - 47,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

BNG HOSPITALITY PTE. LTD. is seeking a Guest Experience & Service professional to welcome guests, manage reservations, and ensure satisfaction across visits.

The role covers VIP & table management, sales support for events, and brand-compliant service. Night/weekend shifts and immediate start are advantageous for candidates who are customer-focused and sales-driven.

Qualifications

• Minimum 1-2 years of experience in hospitality, nightclub, or premium F&B environment.
• Well-groomed, confident, and customer-focused personality.
• Strong communication and interpersonal skills.
• Comfortable working late nights, weekends, and public holidays.
• Sales-oriented and target-driven mindset preferred.
• Available start immediate is an advantage.
• Willing to work midnight shift and on weekend/PH.

Responsibilities

• Welcome and attend to guests professionally upon arrival.
• Manage reservations, walk-ins, and table allocations efficiently.
• Build and maintain strong relationships with regular and VIP guests.
• Ensure guest satisfaction throughout their visit and follow up on feedback.
• Handle guest complaints tactfully and escape when necessary.

Skills

Strong communication

Interpersonal skills

Customer-focused

Well-groomed

Sales-oriented

Job description

Sign-on bonus included!!

Guest Experience & Service

• Welcome and attend to guests professionally upon arrival.
• Manage reservations, walk-ins, and table allocations efficiently.
• Build and maintain strong relationships with regular and VIP guests.
• Ensure guest satisfaction throughout their visit and follow up on feedback.
• Handle guest complaints tactfully and escape when necessary.

VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.
• Manage seating plans according to capacity and revenue optimisation.
• Liaise with floor staff, bar team, and security to ensure smooth service flow.
• Monitor guest crowd flow and maintain comfort and safety standards.

Sales & Revenue Support

• Promote events, themed nights, and special promotions.
• Upsell premium tables, bottle packages, and exclusive experiences.
• Maintain client database and follow up with guests for repeat visits.
• Support marketing initiatives and partnership events.

Compliance & Brand Representation

• Ensure adherence to company SOPs and service standards.
• Uphold dress code and entry policies professionally.
• Ensure responsible alcohol service awareness.
• Represent the brand positively both on-site and via social engagement (if required).

Requirements

• Minimum 1-2 years of experience in hospitality, nightclub, or premium F&B environment.
• Well-groomed, confident, and customer-focused personality.
• Strong communication and interpersonal skills.
• Comfortable working late nights, weekends, and public holidays.
• Sales-oriented and target-driven mindset preferred.
• Available start immediate is an advantage.
• Willing to work midnight shift and on weekend/PH.
• Candidates with more relevant work experience will consider for a Assistant Manager role.