Guest Relations Executive

COMO Lifestyle Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

COMO Lifestyle Pte Ltd in Singapore seeks a customer-focused front desk associate to manage reservations, guest check-ins, and seating, while maintaining a clean and welcoming reception area.

You will update customer profiles, assist training, and coordinate with management to ensure smooth service and safety standards throughout shifts.

Qualifications

• Must read, speak, understand, follow written directions and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform duties well under pressure in a fast-paced environment.
• Knowledge of workplace safety procedures and local Health & Safety Standards.
• Food Handler's Certification or ability to obtain in accordance with local regulations.
• Able to work a flexible schedule including weekends, nights and holidays.
• Familiarity with POS, reservations management, inventory management software, Microsoft Office, and Google Workspace.

Responsibilities

• Completes all assigned side work related to opening and closing the front desk, coat check, and restrooms.
• Maintains a clean front desk with restaurant collateral fully stocked.
• Welcomes customers, checks in reservations, and guides them to tables.
• Informs customers of waiting times and respects arrival order.
• Ensures customers are rapidly and effectively cared for.
• Updates table statuses to the podium during service.
• Clears and sets tables between seatings and ensures proper setup.
• Communicates seating delays or issues to management in real time.
• Updates reservation profiles with birthdays, preferences, allergies, etc.
• Trains new employees as assigned and assists other areas on request.
• Displays knowledge of Cote brand, culture, and product.
• Maintains professional behavior with customers, management, and teammates.
• Adheres to company policies; attends meetings and training sessions.
• Maintains safety, cleanliness, and sanitation standards.

Skills

English proficiency

Email & phone communication

Organizational skills

Team-player mentality

Customer service mindset

Calm under pressure

Tools

POS software

Reservations management software

Inventory management software

Microsoft Office

Google Workspace

Job description

Job duties and responsibilities include, but are not limited to the following:

• Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.
• Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.
• Warmly welcomes all incoming customers, checks-in their reservation, and walk them to their assigned table.
• Precisely informs customers of waiting times and respects the order of arrival of customers.
• Ensures customers are rapidly and effectively cared for.
• Updates all table statuses to the podium throughout service.
• Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.
• Communicates with management in real time when there are seating delays or unsatisfied customers.
• Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management.
• Display knowledge of Cote brand, culture, and product.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Maintain safety, cleanliness, and sanitation standards.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Health & Safety Standards.
• Food Handler's Certification or the ability to obtain in accordance with local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
• Excellent communication with management and teammates.