Operation Executive

Gic Thomson Pte. Ltd.; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

Gic Thomson Pte. Ltd. in Singapore is seeking friendly crew members to join our fast-paced service team. You will greet customers, take and deliver orders, and help maintain food quality and hygiene.

This role requires good communication, reliability, and the ability to multitask during busy periods. On-the-job training is provided, with shifts including evenings, weekends and holidays.

Qualifications

• Welcome and assist customers.
• Handle customer complaints or questions courteously.
• Operational duties: Ensure orders are correct and complete.
• Manage payment processes and cash handling.
• Maintain up-to-date knowledge of the menu and any promotions.
• Health & Safety: Adhere to food safety standards and company protocols.
• Follow proper cleaning and sanitization procedures.
• Efficiency & Adaptability: Multi-task effectively during peak hours.
• Respond quickly to changes in workload and customer demands.

Responsibilities

• Greet customers and engage with a friendly attitude.
• Take orders accurately and deliver them in a timely manner.
• Assist with food preparation and ensuring quality and hygiene standards.
• Keep dining area and service counters clean and stocked.
• Collaborate with team and supervisors to maintain service flow.

Skills

Verbal communication

Interpersonal skills

Team player

Customer service

Education

High school diploma or equivalent

Job description

Job Description

Customer Service:

• Greet and engage customers with a friendly attitude, answer basic questions, and ensure that each guest has a positive experience.

Order Taking & Processing:

• Accurately take orders, handle cash or electronic transactions, and deliver orders in a timely manner.

Food Preparation & Service:

• Assist with preparing menu items (if applicable), assembling orders, and ensuring that food is served according to quality and hygiene standards.

Cleanliness & Maintenance:

• Keep the work area, dining space, and service counters clean and organized. This includes regular cleaning tasks and restocking supplies.

Team Support:

• Work collaboratively with fellow crew members and supervisors to maintain service flow, resolve any issues, and adapt to busy periods.

Job Requirements

• Customer Interaction:Welcome and assist customers.
• Handle customer complaints or questions courteously.
• Operational Duties:Ensure orders are correct and complete.
• Manage payment processes and cash handling.
• Maintain up-to-date knowledge of the menu and any promotions.
• Health & Safety Compliance:Adhere to food safety standards and company protocols.
• Follow proper cleaning and sanitization procedures.
• Efficiency & Adaptability:Multi-task effectively during peak hours.
• Respond quickly to changes in workload and customer demands.
• Requirements & Qualifications
• Flexibility:Ability to work various shifts, including weekends, evenings, and holidays.
• Open to both full-day and split-shift work, depending on the needs of the business.
• Communication Skills:Excellent verbal communication and interpersonal skills.
• Ability to listen actively and respond to customer needs.
• Team Player:A cooperative attitude and willingness to support colleagues.
• Positive energy and the ability to work under pressure.
• Physical Stamina:Capability to stand for extended periods.
• Willingness to perform tasks that may involve lifting or carrying items.
• Attention to Detail:Focus on accuracy in order processing and adherence to hygiene standards.

Additional Notes

• Minimal Experience Required:Many positions welcome candidates with little or no prior experience, offering on-the-job training.
• A high school diploma or equivalent may be preferred but is often not mandatory.
• Working Conditions
• Environment:Fast-paced and dynamic; you’ll often be on your feet and interacting with a diverse range of customers.
• A supportive team environment that values initiative and reliability.
• Career Growth:Many companies offer opportunities for advancement or additional training for those looking to grow beyond the crew role.