restaurant Captain

NEW SYED CAFE PTE. LTD.; Singapore; Sur place; SGD 32 000 - 46 000; Plein temps

Résumé du poste

NEW SYED CAFE PTE. LTD. in Singapore seeks a dedicated restaurant supervisor to lead waitstaff, manage reservations, and ensure top-notch guest experiences.

You will coordinate with kitchen and bar teams to ensure smooth service, while maintaining hygiene and quality standards throughout the dining area. The role requires at least 2 years as a waiter with supervisory exposure, strong communication, and leadership abilities, and a passion for fast-paced hospitality.

Qualifications

• Education: High school diploma or equivalent; hospitality or F&B training is a plus.
• Experience: Minimum of 2 years as a waiter, preferably with supervisory experience.
• Skills: Strong communication, leadership, service standards, and ability to work in a fast-paced environment.

Responsabilités

• Customer Service & Guest Experience: Welcome and seat guests promptly, manage reservations, monitor satisfaction, address issues and requests, and provide menu recommendations.
• Supervision of Staff: Lead and train waitstaff, assign duties, ensure grooming and professional behavior.
• Order Management & Service: Ensure timely service, coordinate with kitchen for special requests, manage table settings and presentation, optimise turnover.
• Quality Control: Maintain hygiene standards, ensure accuracy of dishes, address guest feedback for improvement.
• Coordination & Communication: Liaise with kitchen and bar, report issues to Restaurant Manager, coordinate with other departments for events.
• Inventory and Maintenance: Monitor stock of condiments, linens, and tableware; report maintenance issues and shortages.

Connaissances

Communication

Team leadership

Service standards

Fast-paced

Formation

High school diploma or equivalent

Hospitality or F&B management training

Description du poste

1. Customer Service & Guest Experience:Welcome and greet guests upon arrival.
   Ensure guests are seated promptly and manage reservations.
   Monitor guest satisfaction and promptly address any issues or special requests.
   Provide recommendations on the menu, including specialties, drinks, and wine pairings.
2. Supervision of Staff:Lead and manage a team of waiters and support staff.
   Assign tasks to waitstaff based on sectioning of the restaurant.
   Train new staff members on service standards, table setup, and guest interaction.
   Ensure proper grooming and professional behavior of the team.
3. Order Management & Service:Ensure timely service of food and beverages to the guests.
   Coordinate with kitchen staff for special requests or dietary preferences.
   Handle table settings, silverware, and any presentation details.
   Monitor table turnover and ensure that the service flow is efficient.
4. Quality Control:Maintain high hygiene and cleanliness standards throughout the dining area.
   Ensure all dishes served are accurate and meet quality standards.
   Handle guest feedback to improve service.
5. Coordination & Communication:Liaise with the kitchen and bar to ensure smooth order flow.
   Report any operational issues to the Restaurant Manager.
   Work closely with other departments for event planning or special occasions.
6. Inventory and Maintenance:Monitor stock levels of condiments, linens, and other tableware.
   Report any maintenance issues, broken equipment, or shortages.

Skills & Qualifications:

• Education:High school diploma or equivalent optional ; additional hospitality or food and beverage management training is a plus.
• Experience:Minimum of 2 years of experience as a waiter, preferably with supervisory experience in a restaurant.
• Skills:Strong communication and interpersonal skills.
  Leadership and team management abilities.
  Knowledge of food and beverage service standards.
  Ability to work in a fast-paced environment and handle pressure.