Guest Relations and Service Manager

ITALIA PTE. LTD.; Singapore; On-site; SGD 45,000 - 58,000; Full time

Benefits offered by this job

12 days AL (with increment of 1 day)

Monthly Attendance Incentive

Annual Health Incentives

Annual Long Service Incentives

Staff meal or meal allowance

Job summary

Italia PTE. LTD. on Joo Chiat Road, Singapore, is hiring a Host & Guest Relations Manager to oversee reservations, guest welcome, seating and turnover, and to maximise bookings.

You will lead and train Guest Relations Executives, coordinate with kitchen and service teams, assist with orders and F&B service, and address guest concerns including Google feedback. The role offers 48–51 hours weekly, salary SGD 4,000–5,200 per month, with benefits such as 12 days annual leave, attendance incentives,

Qualifications

• Diploma in Tourism / Hospitality Management required.
• Strong interpersonal skills and service orientation.
• Well-groomed appearance and professional demeanor.
• Proactively take on additional responsibilities as needed.
• Fluent in English; hotel or restaurant customer service experience preferred (≥3 years).

Responsibilities

• Manage reservations, calls, WhatsApp enquiries and guest requests promptly.
• Welcome guests, manage seating, walk-ins and table turnover.
• Maximise bookings and maintain guest profiles with preferences.
• Lead and train Guest Relations Executives to deliver warm, professional service.
• Coordinate with kitchen and service teams for smooth operations.
• Assist with orders, food and beverage service, clearing and resetting tables.
• Handle guest concerns and review Google feedback to improve service.
• Manage booking deposits, cancellations and shift handovers.

Skills

People skills

Service orientation

Well-groomed

Proactive attitude

English fluency

Customer service experience

Education

Diploma in Tourism / Hospitality Management

Job description

Location at Joo Chiat Road

Host & Guest Relations Manager

Responsibilities

• Manage reservations, calls, WhatsApp enquiries and guest requests promptly.
• Welcome guests and manage seating, walk-ins and table turnover.
• Maximise bookings and maintain guest profiles, including preferences, allergies and special occasions.
• Lead and train Guest Relations Executives to deliver consistently warm, professional service.
• Coordinate with the kitchen and service teams for smooth operations.
• Assist with orders, food and beverage service, clearing and resetting tables.
• Handle guest concerns and review Google feedback to improve service.
• Manage booking deposits, cancellations and shift handovers.

Requirements

• Diploma in Tourism / HospitalityManagement
• Good people skills
• Service-orientated
• Well-groomed
• Proactively taking on additionalresponsibilities where required.
• Fluent with English
• A minimum of 3 years' experiencewith customer service preferably at a hotel or a restaurant

Benefits

• 12 days AL (with increment of 1 day per year until the max of 17days)
• Monthly Attendance Incentive
• Annual Health Incentives (0 to 3 MCs)
• Annual Long Service Incentives from $800 to $2000
• The Employee shall be entitled to either a staff meal or a meal allowance of $5 per day of work performed.

Working Hours: 48 to 51 per week

Salary range: $4,000 to $5,200 (Depending on experience and expertise)