Guest Experience & VIP Relations Manager

Sospiri; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

Sospiri in Singapore seeks a Guest Relations Manager to create a welcoming dining experience and lead guest engagement across reservations, VIP services, and relationship management. You will support the Front of House team and coordinate with kitchen, bar and service staff to ensure smooth daily operations.

The role emphasizes personalised service, active problem resolution, staff guidance, and participation in events and promotions while upholding grooming and hospitality standards.

Responsibilities

• Welcome and engage guests in a warm, friendly and professional manner.
• Provide personalised service and ensure a positive guest experience throughout their visit.
• Build and maintain strong relationships with regular guests, VIPs and corporate clients.
• Manage guest enquiries, requests, feedback and complaints professionally and promptly.
• Oversee reservations, table allocations and special guest requests.
• Coordinate arrangements for VIP guests, celebrations, large groups and special occasions.
• Maintain an updated record of guest preferences and relevant reservation information.
• Work closely with the Restaurant Manager and Front of House team to ensure smooth daily operations.
• Coordinate with the kitchen, bar and service teams regarding guest requirements and special requests.
• Maintain a strong presence on the restaurant floor and monitor overall guest satisfaction.
• Assist with service recovery and resolve guest concerns in a professional manner.
• Support and guide Front of House staff in guest engagement and service standards.
• Assist with staff briefings and training relating to guest service and hospitality standards.
• Support restaurant events, promotions and other guest engagement activities.
• Maintain high standards of grooming, professionalism and hospitality at all times.
• Ensure compliance with company policies, operational procedures, hygiene and workplace safety requirements.
• Perform any other duties assigned by Management in relation to restaurant operations.

Job description

Sospiri in Singapore seeks a Guest Relations Manager to create a welcoming dining experience and lead guest engagement across reservations, VIP services, and relationship management. You will support the Front of House team and coordinate with kitchen, bar and service staff to ensure smooth daily operations.

The role emphasizes personalised service, active problem resolution, staff guidance, and participation in events and promotions while upholding grooming and hospitality standards.