Restaurant General Manager: Lead Ops & Guest Experience

sospiri pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Sospiri Restaurant in Singapore is seeking a General Manager to lead both front-of-house and back-of-house operations, uphold high standards of food quality and guest service, and drive revenue and profitability. You will oversee budgeting, staff performance, and regulatory compliance to ensure an outstanding dining experience.

The role requires strong leadership, strategic thinking, and a proven track record in hospitality management.

Qualifications

• Proven experience leading hospitality teams in a busy environment.
• Strong knowledge of budget planning, cost control, and profitability.
• Demonstrated ability to maintain high standards of food quality and guest service.

Responsibilities

• Direct all front-of-house and back-of-house operations.
• Maintain consistent standards for food quality, service, cleanliness, and atmosphere.
• Recruit, train, schedule, coach, and evaluate managers and employees.
• Establish performance expectations and promote a positive workplace culture.
• Monitor sales, operating expenses, labour costs, and profit margins.
• Prepare budgets, forecasts, management reports, and improvement plans.
• Develop strategies to increase revenue, reservations, customer loyalty, and profitability.
• Review menus, pricing, promotions, and special events with relevant teams.
• Monitor inventory, purchasing, supplier performance, waste, and stock variances.
• Resolve serious guest complaints and maintain strong customer relationships.
• Ensure compliance with food hygiene, health and safety, licensing, and employment regulations.
• Oversee cash controls, point-of-sale procedures, deposits, and financial reconciliations.
• Coordinate maintenance, security, technology, and vendor services.
• Report business results, operational risks, and recommendations to ownership or senior leadership.
• Lead emergency response and business-continuity procedures when required.

Skills

Leadership

Operations management

Customer service

Budgeting

Staff development

Job description

Sospiri Restaurant in Singapore is seeking a General Manager to lead both front-of-house and back-of-house operations, uphold high standards of food quality and guest service, and drive revenue and profitability. You will oversee budgeting, staff performance, and regulatory compliance to ensure an outstanding dining experience.

The role requires strong leadership, strategic thinking, and a proven track record in hospitality management.