Guest Experience Team Member - Service & Hospitality

HELLO CONCEPTS PTE. LTD.; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

Hello Concepts Pte. Ltd. is seeking hospitality-focused team members to deliver warm guest service, seat guests, take orders, and ensure precise POS entry. You will coordinate with bar and kitchen to maintain a smooth service flow and uphold hygiene and safety standards.

Expect a professional, energetic team environment with strict service scripts and daily briefings. You will contribute to a clean, welcoming outlet and assist with customer feedback and issue resolution as needed.

Responsibilities

• Greet guests warmly and professionally upon arrival
• Assist guests with seating, menu knowledge, and basic enquiries
• Take orders accurately and input them correctly into the POS system
• Serve food and beverages promptly and courteously
• Clear tables efficiently and reset them according to service standards
• Follow all service SOPs, scripts, and service sequences strictly
• Maintain professional behaviour, grooming, and posture at all times
• Avoid unnecessary conversations or idle behaviour during service hours
• Comply with instructions from Service 2IC, Supervisor, and Outlet Manager
• Keep service areas clean, organised, and presentable at all times
• Carry out cleaning duties according to cleaning SOPs
• Do not sweep or mop the floor during service hours unless instructed
• Ensure toilets, outdoor areas, and common areas are checked regularly
• Work closely with bar and kitchen teams to ensure smooth service flow
• Communicate order issues or delays promptly to supervisors
• Support teammates during peak hours without being asked
• Attend briefings and follow daily shift instructions
• Listen attentively to customer feedback and respond politely
• Escalate complaints or issues immediately to Service 2IC or Supervisor
• Assist with service recovery when instructed
• Follow food safety, hygiene, and workplace safety guidelines
• Use equipment and tools responsibly
• Report any breakages, safety hazards, or operational issues promptly

Job description

Hello Concepts Pte. Ltd. is seeking hospitality-focused team members to deliver warm guest service, seat guests, take orders, and ensure precise POS entry. You will coordinate with bar and kitchen to maintain a smooth service flow and uphold hygiene and safety standards.

Expect a professional, energetic team environment with strict service scripts and daily briefings. You will contribute to a clean, welcoming outlet and assist with customer feedback and issue resolution as needed.