Guest Experience Associate

HELLO LABS PTE. LTD.; Singapore; On-site; SGD 19,000 - 25,000; Full time

Job summary

HELLO LABS PTE. LTD. in Singapore seeks a service crew member to deliver warm guest experiences through attentive hospitality, accurate order handling, and prompt service. You will uphold SOPs, maintain cleanliness, and coordinate with bar and kitchen teams to ensure smooth service flow.

The role emphasizes safety, hygiene, and consistent teamwork during peak hours, with a focus on guest satisfaction and adherence to service standards.

Responsibilities

• Greet guests warmly and professionally upon arrival
• Assist guests with seating, menu knowledge, and basic enquiries
• Take orders accurately and input them correctly into the POS system
• Serve food and beverages promptly and courteously
• Clear tables efficiently and reset them according to service standards
• Follow all service SOPs, scripts, and service sequences strictly
• Maintain professional behaviour, grooming, and posture at all times
• Avoid unnecessary conversations or idle behaviour during service hours
• Comply with instructions from Service 2IC, Supervisor, and Outlet Manager
• Keep service areas clean, organised, and presentable at all times
• Carry out cleaning duties according to cleaning SOPs
• Do not sweep or mop the floor during service hours unless instructed
• Ensure toilets, outdoor areas, and common areas are checked regularly
• Work closely with bar and kitchen teams to ensure smooth service flow
• Communicate order issues or delays promptly to supervisors
• Support teammates during peak hours without being asked
• Attend briefings and follow daily shift instructions
• Listen attentively to customer feedback and respond politely
• Escalate complaints or issues immediately to Service 2IC or Supervisor
• Assist with service recovery when instructed
• Follow food safety, hygiene, and workplace safety guidelines
• Use equipment and tools responsibly
• Report any breakages, safety hazards, or operational issues promptly

Job description

HELLO LABS PTE. LTD. in Singapore seeks a service crew member to deliver warm guest experiences through attentive hospitality, accurate order handling, and prompt service. You will uphold SOPs, maintain cleanliness, and coordinate with bar and kitchen teams to ensure smooth service flow.

The role emphasizes safety, hygiene, and consistent teamwork during peak hours, with a focus on guest satisfaction and adherence to service standards.