Guest Service & Hospitality Associate

HELLO ARIGATO PTE. LTD.; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

HELLO ARIGATO PTE. LTD. in Singapore seeks a Guest Service Associate to warmly welcome guests, assist with seating, provide menu knowledge and answer basic enquiries, and take orders into the POS system accurately.

You will work with bar and kitchen teams to ensure smooth service, input orders accurately, uphold cleanliness, follow SOPs, maintain professional grooming, and respond politely to guest feedback. Attend briefings and follow daily shift instructions.

Qualifications

• Greeting guests warmly and professionally.
• Assist guests with seating and basic enquiries.
• Provide menu knowledge and answer questions about dishes.
• Take orders accurately and input them into the POS system.
• Follow service SOPs and maintain professional conduct.

Responsibilities

• Greet guests warmly upon arrival.
• Assist guests with seating, menu knowledge, and basic enquiries.
• Take orders into the POS system accurately.
• Serve food and beverages promptly and courteously.
• Clear tables efficiently and reset them according to service standards.
• Work with bar and kitchen teams to ensure smooth service flow.
• Communicate order issues or delays to supervisors promptly.
• Attend briefings and follow daily shift instructions.

Skills

Guest service

Hospitality

Communication

Teamwork

Tools

POS system

Job description

HELLO ARIGATO PTE. LTD. in Singapore seeks a Guest Service Associate to warmly welcome guests, assist with seating, provide menu knowledge and answer basic enquiries, and take orders into the POS system accurately.

You will work with bar and kitchen teams to ensure smooth service, input orders accurately, uphold cleanliness, follow SOPs, maintain professional grooming, and respond politely to guest feedback. Attend briefings and follow daily shift instructions.