Guest Experience Supervisor - F&B Operations

PAUL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Meal allowance

Laundry reimbursements

5 days work week

Job summary

PAUL SINGAPORE PTE. LTD.

in Singapore seeks a capable outlet operations lead to deliver exceptional guest service, manage daily outlet operations, train staff, maintain cleanliness and inventory, and ensure compliance with company policies to boost customer satisfaction and operational efficiency. The role requires engaging with guests and teams, upselling products, overseeing stock, hygiene, and service standards, and handling payments with the POS system.

Qualifications

• Prior experience in Food & Beverage to effectively manage outlet operations and guest service.
• Ability to operate POS system to process guest transactions accurately.
• Capability to work flexible shifts including weekends, holidays, and overtime as required for operational coverage.

Responsibilities

• Engage professionally with guests, colleagues, and other departments to foster positive interactions and seamless service delivery
• Recommend and upsell specialty products to guests to increase sales and enhance guest experience
• Manage ordering, inventory, stationery, and stock control for daily outlet operations to ensure availability and reduce waste
• Inspect tables, glassware, and service stations for cleanliness, damage, and equipment functionality to maintain high hygiene standards
• Present bills and process guest payments accurately using the Food & Beverage Operational System (POS)
• Train outlet staff on service standards, product knowledge, and operational procedures to maintain consistent quality
• Ensure the service team complies with company policies and procedures to uphold operational standards
• Address and resolve customer complaints and feedback promptly to maintain guest satisfaction
• Complete handover, closing, and opening procedures for each shift to ensure smooth transitions
• Maintain outlet cleanliness throughout operating hours to provide a welcoming environment
• Maintain thorough knowledge of menu items and presentation standards for food and drinks to support staff and guests
• Perform additional duties as assigned by the reporting manager and Operations Director to support outlet operations

Skills

Guest service excellence

F&B operations

POS transactions

Shift leadership

Tools

POS system

Job description

PAUL SINGAPORE PTE. LTD.

in Singapore seeks a capable outlet operations lead to deliver exceptional guest service, manage daily outlet operations, train staff, maintain cleanliness and inventory, and ensure compliance with company policies to boost customer satisfaction and operational efficiency. The role requires engaging with guests and teams, upselling products, overseeing stock, hygiene, and service standards, and handling payments with the POS system.