Night Duty Manager: Guest Services & Operations Lead

Westin Hotels & Resorts; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Westin Hotels & Resorts in Singapore is seeking a Full Time Front Office Associate to handle guest check-ins, verify identity and payments, assign rooms, and issue keys. You will balance cash, prepare reports, and provide directions and local information to guests.

With a focus on guest satisfaction, the role also involves processing all payment types, vouchers and charges, and supporting training and coaching of colleagues. Located at 12 Marina View, Asia Square Tower 2, Singapore 18961.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and issuing room key.
• Enter and locate information using computers/POS systems; balance and drop receipts; complete cashier and closing reports.
• Supply guests with directions and property information; accommodate guest requests and follow up to ensure requests are met.
• Process all payment types, vouchers, paid-outs, and charges; notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as role model and first contact of the GoF/Open Door policy.

Education

High school diploma or G.E.D. equivalent

Tools

POS systems

Job description

Westin Hotels & Resorts in Singapore is seeking a Full Time Front Office Associate to handle guest check-ins, verify identity and payments, assign rooms, and issue keys. You will balance cash, prepare reports, and provide directions and local information to guests.

With a focus on guest satisfaction, the role also involves processing all payment types, vouchers and charges, and supporting training and coaching of colleagues. Located at 12 Marina View, Asia Square Tower 2, Singapore 18961.