Front Office Lead - Guest Experience & VIP Service

Ennismore; Singapore; Presencial; SGD 42.000 - 58.000; Jornada completa

Descripción de la vacante

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is seeking a Front Office Supervisor to oversee daily guest services and front desk operations under the Front Office Manager. You will coordinate arriving, departing and in-house guest activities within the hotel PMS and Mondrian policies.

Day-to-day tasks include handling guest queries, logging incidents, maintaining service standards, upselling, and ensuring privacy and security while representing the brand in meetings and

Responsabilidades

• Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Director of Rooms
• Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
• Know the current availability situation at any given time, and also future availability
• Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
• Be familiar with all hotel room types, numbers, layout, locations, rates
• Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
• Know the hotel ethos to assist with site inspections when requested
• Manage upselling opportunities, email capture and other Front Office initiatives
• Drive core values to positively impact both Employee and Guest Satisfaction scores
• Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
• Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
• Liaise with Front Office Manager on all issues/feedback raised in internal and external reports
• Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
• Monitor pre-registered arrivals and ensure all no shows are checked out and charged
• Meet and welcome regular and VIP guests
• Ensure Front Door entrance is covered and all arriving guest are greeted by our team members at all times
• Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Singapore Duxton confidentiality policy
• Ensure compliance with hotel credit policy and Standard Financial Procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Director of Rooms, and be available for emergency call out

Descripción del empleo

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is seeking a Front Office Supervisor to oversee daily guest services and front desk operations under the Front Office Manager. You will coordinate arriving, departing and in-house guest activities within the hotel PMS and Mondrian policies.

Day-to-day tasks include handling guest queries, logging incidents, maintaining service standards, upselling, and ensuring privacy and security while representing the brand in meetings and