Guest Experience Specialist — Front Desk

Hilton; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

Hilton Singapore is hiring a Front Office / Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and handle inquiries throughout their stay. You will deliver memorable experiences while working with PMS and collaborating with the team to resolve issues promptly, including nights, weekends, and holidays.

As part of a global hospitality leader, you will contribute to a culture defined by integrity, leadership, and teamwork, ensuring every guest leaves with a lasting

Qualifications

• Experience in a guest service or front office role.
• Strong communication and interpersonal skills.
• Proficiency with PMS and front office procedures.

Responsibilities

• Deliver a warm welcome and manage check-in/check-out, verify details, assign rooms, and provide welcome materials.
• Handle guest inquiries, requests, and resolve issues promptly.
• Provide hotel information including offerings, room types, rates, and promotions.
• Promote hotel services and up-sell amenities to maximise revenue and guest satisfaction.
• Respond to guest requests with care, manage communications, and ensure guest happiness throughout the stay.

Skills

Guest service

Communication

Interpersonal skills

Multitasking

English

Tools

PMS (Property Management System)

Job description

Hilton Singapore is hiring a Front Office / Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and handle inquiries throughout their stay. You will deliver memorable experiences while working with PMS and collaborating with the team to resolve issues promptly, including nights, weekends, and holidays.

As part of a global hospitality leader, you will contribute to a culture defined by integrity, leadership, and teamwork, ensuring every guest leaves with a lasting