Guest Experience Front Desk Executive

Hilton; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Hilton Singapore is seeking a Front Office Executive to greet and register guests, manage check-in/check-out, and handle guest challenges with prompt, courteous service during your shift. The role includes upgrading guests when appropriate and promoting Hilton services.

You will be responsible for processing registrations, communicating with guests, handling payments, and coordinating with Housekeeping, F&B and other departments to ensure a smooth guest experience at the front desk and Executive

Responsibilities

• Complete the registration process in the hotel computer system.
• Promote Hilton Honors and enroll guests in the program.
• Handle guest payments and settle charges accurately at check-out.
• Greet guests warmly and provide information on services, outlets, events and hours.
• Assist guests with special requests and liaise with relevant teams as needed.
• Respond promptly to inquiries via telephone and email and relay information to guests.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Hilton Singapore is seeking a Front Office Executive to greet and register guests, manage check-in/check-out, and handle guest challenges with prompt, courteous service during your shift. The role includes upgrading guests when appropriate and promoting Hilton services.

You will be responsible for processing registrations, communicating with guests, handling payments, and coordinating with Housekeeping, F&B and other departments to ensure a smooth guest experience at the front desk and Executive