Guest Experience Lead - Front Desk & F&B

valeside pte ltd

Singapore

On-site

SGD 30,000 - 42,000

Full time

4 days ago

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Job summary

Holiday Inn Express Singapore is seeking Senior Guest Services Agents to be the frontline for guest experiences. You will greet guests, register and verify details at check-in, and handle payments with accuracy while providing helpful information about hotel services.

You will work closely with the Guest Services Leader and hotel teams to ensure seamless service, respond to inquiries, resolve issues per brand standards, and support smooth revenue operations using Opera PMS reporting.

Qualifications

Strong customer service skills demonstrated in hospitality or service industry.
Excellent verbal and written communication and a friendly phone manner.
Ability to manage multiple tasks while maintaining accuracy and initiative.

Responsibilities

Check Guests In – greet, register and confirm guest details and payment information at check-in; issue keys.
Check Guests Out - print and confirm payment details and settle guest bills.
Answer guests' inquiries promptly and in accordance with brand standards.
Handle guest complaints professionally and escalate to GSL when needed.
Process cashiering, payments and foreign currency exchange accurately.
Meet guest special needs and requests with courteous service.
Maintain brand standards and OH&S compliance in all tasks.
Retrieve and print reports for daily room allocation and reservations.