Guest Experience Specialist — Evening Hospitality

Serangoon Gardens Country Club; Singapore; On-site; SGD 12,000 - 21,000; Full time

Job summary

Serangoon Gardens Country Club is seeking a courteous café and lounge associate to support daily operations, take orders, welcome members, and ensure smooth seating. You will collaborate with kitchen and service teams and manage reservations for a seamless guest experience.

Ideal candidates have 2+ years in hospitality, strong communication, and a Food Hygiene Certificate. The role requires a professional demeanor and a passion for delivering exceptional member experiences during late-evening

Qualifications

• Minimum 2 years in a similar role within hospitality or country club settings.
• Excellent communication and interpersonal skills are essential.
• Strong customer service orientation and a passion for guest experiences.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Knowledge of food and beverage menu items.
• Professional appearance and demeanor.

Responsibilities

• Support daily café and lounge operations, including setup, cleanliness, and stock replenishment.
• Welcome members and guests, take orders, recommend menu items, and address inquiries professionally.
• Manage reservations and waitlists to ensure smooth seating arrangements.
• Coordinate with kitchen and service teams for efficient service and timely order fulfilment.
• Resolve guest complaints promptly and escalate complex issues when necessary.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Education

Food Hygiene Certificate

Job description

Serangoon Gardens Country Club is seeking a courteous café and lounge associate to support daily operations, take orders, welcome members, and ensure smooth seating. You will collaborate with kitchen and service teams and manage reservations for a seamless guest experience.

Ideal candidates have 2+ years in hospitality, strong communication, and a Food Hygiene Certificate. The role requires a professional demeanor and a passion for delivering exceptional member experiences during late-evening