Senior Casino Guest Experience & Engagement Leader

605 Marina Bay Sands Pte Ltd

Singapore

On-site

SGD 80,000 - 120,000

Full time

14 days+

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Job summary

Marina Bay Sands is seeking a proactive Guest Experience Manager to lead the GEE Team and elevate service delivery across gaming areas in Singapore. You will oversee daily operations, coach direct reports, and drive performance through reviews and audits.

The role requires strong English communication, collaboration with internal departments, and a passion for creating unforgettable guest memories. On-site shifts and a safety-focused culture are essential.

Qualifications

Experience in hospitality or guest service.
5 years of management experience in a casino environment is an added advantage.
Fluent in English, written and verbal.
Proficient with MS Office (Word, Excel, Outlook).

Responsibilities

Oversee the deployment and effectiveness of the GEE Team to gather actionable guest feedback.
Manage daily GEE operations of gaming areas, ensuring optimal staffing and service delivery.
Lead, coach, and mentor direct reports including Guest Engagement Manager, Guest Experience Learning Specialist and Guest Experience Insights Specialist.
Conduct performance reviews and manage staff attendance and productivity.
Foster a positive and professional team culture through effective communication and leadership.
Identify service deficiencies and drive continuous improvement through audits and feedback.