Guest Experience Specialist

SG HOTELS PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

The Duxton Reserve Singapore is seeking a Guest Service Executive to help create memorable stays for guests, acting at the heart of the guest journey with anticipatory service and personalized interactions.

Ideal candidates will be flexible for shifts including weekends/public holidays, with at least 1 year in hospitality. Proficiency in MS Office/Outlook and familiarity with CRM systems such as Opera or Delphi are a plus.

Qualifications

• Shift work including weekends and public holidays.
• Minimum 1 year hotel industry experience.
• Strong problem solving, communication, interpersonal and customer service skills.
• Proficient in MS Office and Outlook; CRM knowledge (Opera, Delphi) is a plus.
• Diploma in Hospitality & Management preferred.

Responsibilities

• Play a key role in creating memorable stays for every guest.
• Anticipate needs, personalize experiences and ensure interactions reflect exceptional service.
• Collaborate across teams to deliver seamless and meaningful guest experiences.

Skills

Problem solving

Communication

Interpersonal skills

Customer service

Education

Diploma in Hospitality & Management

Tools

MS Office

Outlook

CRM (Opera, Delphi)

Job description

The Duxton Reserve Singapore is seeking a Guest Service Executive to help create memorable stays for guests, acting at the heart of the guest journey with anticipatory service and personalized interactions.

Ideal candidates will be flexible for shifts including weekends/public holidays, with at least 1 year in hospitality. Proficiency in MS Office/Outlook and familiarity with CRM systems such as Opera or Delphi are a plus.