Guest Service Executive

SG HOTELS PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

The Duxton Reserve Singapore is seeking a Guest Service Executive to help create memorable stays for guests, acting at the heart of the guest journey with anticipatory service and personalized interactions.

Ideal candidates will be flexible for shifts including weekends/public holidays, with at least 1 year in hospitality. Proficiency in MS Office/Outlook and familiarity with CRM systems such as Opera or Delphi are a plus.

Qualifications

• Shift work including weekends and public holidays.
• Minimum 1 year hotel industry experience.
• Strong problem solving, communication, interpersonal and customer service skills.
• Proficient in MS Office and Outlook; CRM knowledge (Opera, Delphi) is a plus.
• Diploma in Hospitality & Management preferred.

Responsibilities

• Play a key role in creating memorable stays for every guest.
• Anticipate needs, personalize experiences and ensure interactions reflect exceptional service.
• Collaborate across teams to deliver seamless and meaningful guest experiences.

Skills

Problem solving

Communication

Interpersonal skills

Customer service

Education

Diploma in Hospitality & Management

Tools

MS Office

Outlook

CRM (Opera, Delphi)

Job description

Join the team at The Duxton Reserve Singapore as a Guest Service Executive, where you’ll play a key role in creating memorable stays for every guest. In this role, you’ll be at the heart of the guest journey, anticipating needs, personalizing experiences, and ensuring every interaction reflects exceptional service. If you’re attentive, service-driven, and enjoy collaborating across teams to deliver seamless and meaningful guest experiences, this could be the perfect opportunity for you.

Your Profile:

• Able to work shift work including weekends and public holidays.
• Minimum 1 year working experience in the hotel industry.
• Possess good problem solving, communications, interpersonal and customer service skills.
• Computer literacy in MS Office and Outlook is a must. Prior knowledge of any CRM system, e.g. Opera, Delphi, will be an asset.
• A diploma in Hospitality & Management would be preferred.