Guest Experience & Safety Host - Indoor Active Park

SPORTS PARK (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Xventure is hiring at our Singapore park to deliver memorable guest experiences. You’ll warmly welcome guests at the admission counter, guide them through attractions, ensure safety compliance and keep the venue clean and inviting.

Role involves hosting parties and events, promoting memberships and merchandise, and supporting floor operations. Flexible shifts, weekend work and a proactive attitude are essential.

Qualifications

• Enjoy interacting with children and families while delivering excellent customer service.
• Positive, customer-focused and proactive, with a willingness to learn and take initiative.
• Able to stand and move around the park for extended periods.
• Able to work shifts, weekends and public or school holidays.
• A valid First Aid certification will be an advantage.
• Previous experience in customer service, retail, hospitality, attractions or sports-related environments will be an advantage.

Responsibilities

• Welcome and assist guests at the admission counter, ensuring smooth queue management and accurate cash and POS transactions.
• Provide a safe, welcoming experience by guiding guests on attraction use and enforcing safety rules.
• Supervise attraction areas to ensure guest safety and provide assistance as needed.
• Host birthday parties, group activities and events for a fun, engaging experience.
• Carry out opening and closing safety checks for attractions and equipment per procedures.
• Maintain park cleanliness, safety and presentation of the venue.
• Promote Xventure products and services, including memberships, party packages and merchandise.
• For senior roles, guide team members, support floor operations and handle guest feedback.

Skills

Customer service

Guest interaction

Teamwork

Initiative

Tools

POS system

Job description

Xventure is hiring at our Singapore park to deliver memorable guest experiences. You’ll warmly welcome guests at the admission counter, guide them through attractions, ensure safety compliance and keep the venue clean and inviting.

Role involves hosting parties and events, promoting memberships and merchandise, and supporting floor operations. Flexible shifts, weekend work and a proactive attitude are essential.