Guest Experience & Reservations Specialist

ICONIC LOCATIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

ICONIC LOCATIONS SINGAPORE PTE. LTD. is seeking a Guest Relations professional to warmly welcome guests, assist with seating, manage reservations, and address inquiries to ensure exceptional service. A friendly demeanor and attention to detail help create memorable experiences.

In this role you will greet guests on arrival, coordinate seating, and handle cashiering with supervision as needed, while maintaining a welcoming atmosphere and contributing to customer loyalty.

Qualifications

• 1-3 years of experience in guest relations or related field.
• Strong organizational and multitasking abilities.
• Ability to handle basic customer issues.

Responsibilities

• Make reservations for guests.
• Address guest inquiries and resolve issues promptly.
• Ability to handle cashiering unsupervised.
• Use appropriate language, tone, and non-verbal cues to convey messages effectively.

Skills

Guest relations

Customer service

Organizational skills

Multitasking

Cashier handling

Job description

ICONIC LOCATIONS SINGAPORE PTE. LTD. is seeking a Guest Relations professional to warmly welcome guests, assist with seating, manage reservations, and address inquiries to ensure exceptional service. A friendly demeanor and attention to detail help create memorable experiences.

In this role you will greet guests on arrival, coordinate seating, and handle cashiering with supervision as needed, while maintaining a welcoming atmosphere and contributing to customer loyalty.